Frequently Asked Questions
Before you book
Can I book a place for someone else?
Yes! The best thing to do is to book a place using your own details, and then drop us a line on email@example.com – let us know who’ll be attending and their contact details so that we can update the booking on our system.
If the course you’re looking at it is an application-based one, that’s a little more complicated. The tutors will need to see an application before we’re able to let you book a place as a gift – get in touch and we’ll be able to advise on how best to proceed.
Can I book a place for a child/teenager?
Unfortunately, we’re only able to accept students aged 18 or over.
I'm not in the UK – can I take one of your courses?
Absolutely! We’re always delighted to welcome international students to our courses. Please note, though, that for our online courses with live elements (eg courses that take place on Zoom), any times listed on the website are UK time (GMT or BST, depending on the time of year).
Are your courses suitable for someone who doesn't have English as their first language?
Yes – lots of our students don’t have English as a first language. As long as you feel confident reading and writing in English, that’s absolutely fine.
Having said that, improving your written English isn’t a component of our courses – if that’s the main thing you’re looking for from a writing course, they may not be the right fit for you.
What is your cancellation policy?
We are happy to accept cancellations up to twelve weeks before your course begins and will provide a full refund in those cases. If you need to cancel less than twelve weeks before the course begins, we’ll do our best to find a replacement and if we succeed, the balance of your fee will be returned less a £75 reservation charge. If we are unable to find a replacement, we reserve the right to retain the full fee, at our sole discretion.
You can read our full terms and conditions here.
The course I'm interested in has sold out – can I be added to the waiting list?
Yes, that’s no problem at all – drop us a line at firstname.lastname@example.org and we’ll be happy to help.
Bookings and payments
I've taken a course with you before – do I get a discount?
You do! If you’ve already completed a course, you’ll receive an alumni discount on future course bookings (our manuscript assessments and mentoring programmes are not included). The alumni discount is 15% of the total course price, up to a value of £250. You can read the full terms and conditions here.
Log in to your customer account before browsing the site and you’ll be able to see the discounted price on each individual course page.
I'm eligible for an alumni discount – how do I claim that?
Make sure you’re logged into your account when you’re browsing the site and the alumni discount to which you’re entitled will be automatically calculated for each course.
Do you offer instalment plans?
Yes, for some of our longer courses. You’ll be able to see that listed at the top of each course page – if an instalment plan is available, there will be a breakdown of the initial deposit and the number of monthly instalments that follow.
I've been offered a place on one of your application-based courses, can I defer it?
Yes, we’re almost always happy to roll over your offer of a place to a future iteration of the course, particularly if it begins in the next twelve months. If you’re looking to defer your place indefinitely, get in touch with us to discuss that, as changes to the course programme or tutor may mean we need to see an updated application from you in future.
Do you offer scholarships on any of your courses?
Yes. Throughout the year, we award free places on selected courses to writers who otherwise could not afford to attend. You can find out the courses we currently have scholarship places available on, and details on how to apply, here.
Can I apply for more than one scholarship place?
Yes, absolutely. You’ll need to submit two separate applications though, according to the specific application requirements for each place.
If I'm not successful in my application for a scholarship place, can I pay for a place instead?
Unfortunately not. If you apply for a scholarship place and are unsuccessful, you will not be eligible to book on to or apply for a paying place until the next iteration. We know this may sound strict, but our scholarships are intended for people who could not afford to attend the course otherwise. This is a way of limiting applications to just that set of writers.
Are your London courses held in a building with access for wheelchair users?
Yes. Our London courses are held at The Bindery, Faber’s offices near Farringdon. The building has a step-free entrance available and all our classrooms can be accessed by step-free routes. Please let us know of any accessibility requirements you have and we’ll be happy to help.
Are your courses suitable for someone with dyslexia?
Yes – but do get in touch and let us know if you have specific concerns or additional needs. We’ll be happy to advise and can be in touch with the tutor of the course you’re interested in if for instance you’re concerned about the pressures of completing writing exercises during class.